Good Questions

Frequently Asked Questions.

Everything brands usually ask us before handing over their first pallet.

What exactly does a 3PL do?

A third-party logistics (3PL) provider stores your inventory, picks and packs your orders as they come in, and ships them to your customers. With Shipyr, you link your ecommerce store, send us your goods, and we handle warehousing, fulfillment, and shipping from there.

How fast do you fulfill orders?

All orders are fulfilled within two business days, and our fulfillment accuracy runs at 99.1%. Orders sync from your store in real time, so most start moving the same day they are placed.

Which ecommerce platforms do you integrate with?

Our shipping software integrates with most major ecommerce platforms, including Shopify, BigCommerce, Squarespace, and PayPal. If you sell somewhere else, ask us — the list keeps growing.

How much can I save on shipping?

Our high-volume bulk shipping discounts routinely save customers 10-30% compared to rates from Shopify, Shippo, Pirate Ship, and similar tools. For many brands those savings offset most or all of the cost of fulfillment.

Where is my inventory stored?

In our Union City warehouse, about 30 minutes from downtown San Francisco, with ~15,000 square feet of racked and shelved storage. We have multiple dock doors and can receive full or partial container loads five days a week.

Do you work with small or newly launched brands?

Yes — that is who we built Shipyr for. Our team owns and operates CPG brands ourselves, and we serve up-and-coming brands from launch to scale. You do not need big volume to get started.

Can you handle custom projects and kitting?

Yes. Big or small, we handle custom builds, kitting production, and one-off projects — from single-SKU pick & pack up to large builds of 100k+ units, plus bulk freight orders by pallet or truckload.

How do I keep track of my inventory?

You get on-demand inventory reports, and we run physical inventory counts to keep records accurate — so what your store says you have matches what is actually on the shelf.

Where do you ship?

We provide 100% domestic shipping coverage across the continental United States.

How do I get started?

Schedule a call below — we will talk through your products, volumes, and needs, and give you a straightforward quote. If you prefer, send us a message first and we will get back to you.

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Pick a time that works for you and we'll walk through your warehousing, fulfillment, and shipping needs. Or call us directly at (650) 449-4259.